First of all, thank you for buying an item from Tao&friends. We of course want you to be satisfied with your product and you have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 30 days to return it starting from the date indicated on your invoice.
This is how to easily handle your return:
Fill in the return form that you can download here.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post and pay all shipping fees to have it returned to us.
Here is the address your return should be sent to:
C/o Dreamlogistics AB
262 96 ÄNGELHOLM
For countries outside of the EU please complete a commercial invoice as well and attach it to the outside of the package next to the return label.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, swimwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories/headbands.
NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
If you have any further questions regarding your return please send us an email to: [email protected]